Covid-19

Our commitment to health, safety and security
Why our hotel is still a perfect and safe choice
Detailed overview of the measures we have taken

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Our commitment to health, safety and security

Given this unprecedented situation of corona virus crisis, we have postponed the opening of Guesthouse Vissinokipos for June 16, 2020. This decision was made in order to ensure that we are properly prepared to welcome you under the right conditions so that you will be able to enjoy your holidays with the maximum of safety and no stress.

Our main priority is health and safety for our guests, who trust us for their holidays.

To help you minimize the uncertainty regarding your travel plans, we have created this special COVID-19 webpage. Here you can browse and understand why Guesthouse Vissinokipos is still a beautiful and safe choice for your next trip to the West Macedinia and what measures we have taken to make your vacation safe and easy.

We are continuously monitoring and following the changes in recommendations and guidelines from the government, local authorities and health organizations. We will continue working towards providing the best possible service, while safeguarding the safety and health of our guests, employees and colleagues.

 

Based on our anthropocentric culture and honoring the relationship of trust that we have built with our guests, we will make sure that Kastoria, one of the most popular and beautiful holiday destinations in Greece, along with Guesthouse Vissinokipos are a safe place to be.


Why our hotel is still a perfect and safe choice

Guesthouse Vissinokipos is located in a vast open area of almost 6 acres, surrounded by natural forest and, away from urban everyday life, and yet only a 5-minute drive from the romantic lake city of Kastoria.

Its strategic location makes it the perfect starting point for all of you who seek to be in an isolated and non crowded place and ensures easy access to all the amazing mountainous and semi-mountainous destinations of the northwestern part of Greece.

 

Guesthouse Vissinokipos is located at West Macedonia, on the Greek mainland. It is just 2 hours driving from the Thessaloniki airport and the city of Thessaloniki where the most important and specialized hospitals (public or private) against corona virus are located. Because of our close distance to Thesssaloniki, the access to integrated health services is easy and fast if needed


Detailed overview of the measures we have taken

Flexible room reservation terms and new offers

With sensitivity and responsibility, due to the economic implications of the current situation, we have made the policy of advances and cancellations more flexible in all bookings within the 2020 season, offering free cancellation up to 3 days before your arrival for reservations and stays until the end of 2020 and for reservations which will take place from May 1, 2020 onwards. We are also offering free reprogramming and rescheduling options that are extended till the end of the season of 2021. Check our availability.


New health measures and safety procedures

For 5 years, Guesthouse Vissinokipos has placed an unwavering focus on the wellbeing of our most valued guests and colleagues in our property. We take pride in maintaining the highest ratings of cleanliness and hygiene all these years by our guests (e.g. Booking 9.6/10, Expedia 4.9/5, Hotels.com4.95/5, TripAdvisor 5/5, etc). Rest assured that this focus will be even more important and strict during the current corona virus crisis.

At Guesthouse Vissinokipos we adapt our operation considering the new safety standards & hygiene protocols in accordance with the recommendations and guidelines by the World Health Organization and the Greek Government.

To ensure that our sanitary measures are exceedingly sufficient and according to the Greek government guidelines, we have been certified by the Ministry of Tourism with the certification “HEALTH FIRST”. This certification has been created in order to guarantee that the appropriate safety standards and cleaning protocols are in place to allow Perivoli Guesthouse Vissinokipos to reopen.

Should you have further questions about our safety procedures and making a reservation, please do not hesitate to contact us.


Our Staff

Every staff member will comply with the WHO hygiene and safety protocols (hand cleaning, antiseptic, keeping distance, etc) and has received expert training on our rigorous cleaning regime and operating practice. Extra attention is given on hygiene measures and the latest information of corona virus. All staff members have been trained on hygiene protocols and management of potential incidents.

Reception Services

Arriving guests will be provided with sanitizers and the reception area will be disinfected frequently. The keys will be sanitized using the UV sterilization method. 

We love to greet and serve our guests; however during these circumstances we invest in technology for contactless solutions, where possible, designed to cater those who prefer no physical or material contact.


Cleaning & Housekeeping

According to our availability, check out time will be at 11.00 and check in will be at 15.00 in order to have additional time for the thorough cleaning and sanitization of the rooms. Alternatively, rooms will be left unoccupied for at least 24 hours before they welcome the next guests and check-out/check-in time will remain the same (12.00/14.00). Please let us know your arrival time in advance in order to avoid any delay and serve you with the best possible way.

The cleaning and tidying up of the room during our guest’s stay as well as the change of the bed linen and towels will be done every three (3) days (for stays more than 3 days) or upon request and our housekeeping staff will be accessing the rooms, wearing PPE at all times.

In all cases, only COVID FREE certified products will be used and cleaning in high temperature of all bedding and pillows will be applied.

A rigorous cleaning regime and thorough sanitization practices will also apply of all public areas and high-touch spaces during the day.


Gastronomy / Food Safety Standards

Breakfast (08.00 – 11.00) operating hours will not be changed. However, pre-booked time slots will be adhered to if necessary, in order to be sure that social distancing will be kept.

All restaurant and bar seating areas will comply with government’s social distancing measures and all employees in the kitchen and restaurant will use personal protection equipment (masks, gloves, sanitation products) and will apply strict hygiene and distance measures.

Only a breakfast basket with certain products will be available for guests who prefer breakfast in their room and only upon request.


Guests Care & Medical Support

We will avoid overcrowding in all common areas. Hand sanitizer will be available and we will encourage frequent use for staff and guests alike. Masks will be available upon request. Infrared thermometers will be available at the front desk to conduct temperature checks of our guests upon request. Visiting guests or/and friends of our guests will be allowed at the hotel public areas (not in the rooms) with prior notice and communication with our reception.

Dear guests, please help us to keep yourselves and ourselves healthy and safe following the below guidelines:

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
  • Avoid unnecessary contact.
  • Avoid touching eyes, mouth and nose.
  • Cover the mouth with the elbow when coughing and sneezing.
  • Keep at least one and a half meter (three feet) distance between you and others.

According to official government notice, Guesthouse Vissinokipos has established:

  • Appointed doctor near the premises.
  • Direct communication with Kastoria hospital.
  • A response plan in order to be able to isolate any potential incident at our hotel. All guests will be notified accordingly.
  • An electronic file of all the individuals staying in the hotel – name, nationality, passport / ID number, arrival and departure date, contact details (address, telephone, e-mail) – so that it is possible to communicate with close contacts in case of a case of COVID-19, which can be identified afterwards, in accordance with the General Data Protection Regulation (GDPR). This file is kept for reasons of public health protection and is compulsory.


Thank you for your continued support and diligence in ensuring we move into a brighter future as soon as possible.

Last updated on June 5, 2020.